Confidentiality
Your pet’s medical record is strictly private. We will not give out information regarding your pet without your specific permission.

Laboratory Testing, Radiology/Pathology
It is often necessary to perform laboratory and/or radiologic procedures, which are not included in the examination and office fee.

Telephone Calls
Since telephone diagnosis is inaccurate and can be detrimental to your pet, it is not our policy to diagnose or recommend treatment over the phone. Calls requesting information or regarding the status of a hospitalized pet may be returned by a trained technician or office personnel, facilitating callback time.

Payment for services
Payment is due at the time services are rendered. If you have any special considerations regarding payment, please discuss this with the receptionist prior to seeing the doctor.

Appointments
Our office hours are posted for your information. During office hours, our receptionist will assist you in scheduling a convenient appointment time.
On your first visit it is suggested that you bring any previous medical records with you to facilitate recording a complete history.
If you are calling after office hours, please leave your name and number on the answering service and we will return your call at the earliest possible time. Be sure to include your first & last name, pets’ name and telephone number(s).
Please arrive for scheduled appointments on time. In the event of a need to cancel an appointment, please give us 24 hours notice.

In the office
All pets must be securely controlled. Birds and reptiles must be in a cage or carrier. Other animals must be properly restrained for the animals’ safety and others.